FAQ Guide
Find answers to your questions about tours, payments, cancellations, and insurance coverage here.
What's included
Stunning landscapes, challenging climbs, great photo spots, new friends, pure air and time away from your smartphone are guaranteed when riding with us.
The following is also included:
Accommodation
All breakfasts / all post ride snacks when relevant / most dinners (please refer for each trip for details)
Transfers from and to a designated airport, within a predefined time window
Guides and vehicle support
Energy nutrition
COIIAB CYCLING kit
Roadbook including all the details you need to know on your trip
How can I contact you?
You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.
What's Not Included?
Flights / transportation to the trip pick up location
Travel insurance
Some meals may not be included, which gives you the opportunity to discover the local cuisine on your own of with your friends. Our guides will be happy to give you recommendations on the best places to go
Alcoholic drinks and soft drinks
Please refer to the trip you are interested in for more details on what is included.
Returns & Refunds policy
Deposits and Payments
In order to confirm your tour, COIIAB CAMP must receive your deposit.
In most cases the deposit fee required is €500 per participant.
The balance of the payment is due 90 days before the tour starts.
If payment is not paid when due, COIIAB CYCLING reserves the right to treat the reservation as cancelled.
Trip Cancellation insurance
We strongly recommend that all participants obtain comprehensive trip cancellation insurance. Unexpected events can occur, including injuries to our guests as they prepare for their trip, sickness, epidemics/pandemics and changes in employment situation. Please take out trip cancellation insurance at the time your trip deposit is paid.
Cancellation Policy
If for any reason you need to cancel your trip, a penalty is payable as shown below (calculation is in calendar days):
91-180 days: 10% of trip price
61 – 90 days: 30% of trip price
31 – 60 days: 60% of trip price
0 – 30 days: 100% of trip price
Health and accident insurance
All of our participants must have comprehensive medical insurance, covering health, accidents and evacuation events. It is your responsibility to ensure you have this insurance in place before you travel.
Alterations to the tour itinerary
We are proud to bring you the highest standard of quality on our tours. Sometimes this means modifications may be made to this itinerary. Naturally, we will notify you of any changes that may affect your arrival, departure or lodging.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail mcarbmont89@gmail.com
Contact Us
Reach out for inquiries about our FAQ questions and services.
Absolutely thrilled with my purchase! Outstanding product, exceptional service, and overall an excellent buying experience.
Clarice Turner
Absolutely thrilled with my purchase! Outstanding product, exceptional service, and overall an excellent buying experience.
Brian Moten
